We’ve become consulting partners with Salesforce, the world’s #1 customer relationship management (CRM) platform. Salesforce is an integrated CRM platform that gives all departments — including marketing, sales and customer service — a single, shared view of every customer.
As an official partner, we can provide clients with expertise in the Salesforce Marketing Cloud, helping them build sophisticated customer journeys, create email campaigns, capture valuable audience data, and effectively manage their social media.
We also specialise in the Salesforce Service Cloud, which provides a 360-degree view of customers to deliver a smarter, more personalised customer experience.
Andrew Henning, Chief Strategy Officer at Redweb, commented:
“Successful digital transformation requires an understanding and influence well beyond the traditional ‘web’ touchpoints of websites and apps. Through innovation and acquisition, Salesforce has created a suite of products that can be the beating heart of any corporate digital strategy and we are delighted to be a part of that.”
“For us to learn more and align ourselves with Salesforce products is a natural progression. It allows us to think deeper into the back-office activity of our clients, thus broadening our service design capability. We are also gaining valuable exposure to its marketing and commerce products, allowing us to extend our holistic approach in achieving success for our clients.”
More than 150,000 companies use Salesforce to grow their businesses by strengthening customer relationships. The CRM helps organisations understand their customers’ needs and solve problems by better managing customer information and interactions – all on a single platform that’s always accessible from any desktop or device.
