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Digital Operations

Supercharge your digital platforms

Welcome to Digital Operations from Redweb. A new and fresh mindset to traditional support and hosting.

Gone is the sole aim of maintaining the status quo and a service offering only based on reaction. With Digital Operations you receive the same peace of mind but benefit from a program of activity designed to supercharge your digital platforms.

Consider this; surely it makes good sense for a supplier who has day-to-day interaction, in-depth knowledge of your infrastructure design and processes, to contribute more to achieving strategic outcomes. We think so to!

Discover left-to-right strategy

It’s so common in organisations, that digital ambition is soon brought down to earth by the reality of the working platform. Top-down or Right-to-left thinking remains hard to achieve and quickly losses momentum. And for some businesses, digital strategy is still on the to-do list!

Through Digital Operations we tackle the fundamental technical blockers in a Left-to-right or bottom-up manner. Continuous improvement that gets your platform into shape thus enabling you to react as-and-when ready.

And the advantage of our service is you’re probably already paying a supplier for the basics, but just not getting the broader view, expertise and vision.

Supporting the Marcoms stack

Modern Marcom stacks are predominantly made from separate components. Only a few organisations will have a unified solution. The interrelationships between web (CMS), customer data (CRM) and digital marketing (DMP) are becoming increasing important to fulfilling organisational goals.

We typically see usage of CMS/CRM/DMP siloed in businesses, meaning cross-channel campaigns and activity is difficult and not joined-up. In addition, the integration of such systems is poor and holding back progression at a fundamental level.

Our Digital Operations, aim to review and improve understanding of the difficulties as well through technical knowledge and actions solve issues.

Driving digital maturity

Our service proposition is based on 25 years’ experience and a passion for digital.

We are able to improve our clients’ digital maturity through enhancement of their platform in three ways. Firstly, we bring an understanding of “what good looks like” in a generic sense. All businesses have common platforms and ambitions. Our knowledge allows clients to see opportunities quicker. Secondary, we have specific sector knowledge including 3rd sector, housing and education. Finally, we work hard to understand your uniqueness.

Service proposition

Based on simple affordable retainer we provide all the necessary ISO9001, ISO27001, ITIL backed service desk capacity but overlay with tenacity and a desire to help you achieve.

  • Full cloud infrastructure support
  • Application support including 24 / 7
  • Full stack across CMS, CRM and DMP
  • Monthly executive boards to review, benchmark and create recommendations
  • Analysis to aid strategists and senior stakeholders in critical decisions
  • Build a model of “what good looks like” for platform progression
  • Monitor and assist adoption of technology by your inhouse team
  • Help you respond better by improving your DevOps processes
  • Licence renewals, DNS and dependent digital services
  • Billing analysis and cost planning
  • Integration, compliance and standards.

Contact us today

If you’re responsible for a digital platforms in your organisation and want to supercharge your potential, please get in touch.

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