Redweb is one of the UK’s fastest growing digital agencies listed in the Top 100 of Digital Agencies. We have an exciting opportunity to work within our Support team.
Reporting to our Support Manager the role will involve responding to a high volume of support enquiries, assisting with queries to our Clients’ websites and associated software, and acting as intermediary between our Clients and our highly skilled team of Developers and Designers. The role will also involve liaising with third party support services.
Based in our new Bournemouth Offices.
The successful candidate will:
- Have excellent Information Technology skills
- Have experience of working with websites and associated software. This will ideally include Content Management Systems and Windows server environment
- Demonstrate two years experience in dealing professionally with Clients
- Be able to develop good relationships with our Clients and gain their trust
- Be able to understand and accurately record details
- Have excellent communication and problem analysis skills
- Recognise and prioritise issues, and be able to effectively channel resources
- Be confident in dealing with people at all levels
- Have the ability to write effective reports to Customers and Redweb colleagues
The ability to run basic testing and perform problem analysis is desirable.
In return we offer:
- Working for a progressive and fast growing company
- Training opportunities and personal development
- Working with some of the UK's top blue chip and government organisations
- Contributory pension scheme
- Profit related bonus scheme
- Generous holiday allowance
- Childcare voucher scheme
- Good social scene and events.
To apply for this vacancy email: HR@redweb.com and quote reference RW1. The closing date for this post is Friday 14 November 2008.