IT Support Assistant

Redweb is a leading UK digital media agency, located on the south coast. We require an IT Support Assistant to work with the IT team providing support to internal users.

You will also be responsible for call logging, answering queries, preparation, maintenance, re-location and testing of IT equipment including cabling and peripherals and assisting the external support team when designated by the IT manager.

The successful candidate will:

• Be educated to BTEC National Diploma or equivalent in Computer Studies / IT
• Have experience in a similar position and demonstrate some knowledge of:
  • Windows based software installations
  • Windows XP
  • Office 200x (at installation & basic use level)
  • Network skills – local area network, cabling and wireless
  • Antivirus/spyware/malware and general security awareness
  • Trouble shooting technical printer queries/problems
  • Websites and how they are constructed rather than their usage
  • The need for security in computer systems.
• Ability to construct emails and written documentation using correct spellings, grammar and terminology
• Be able to maintain required levels of discretion for sensitive IT data
• Dealing with multiple tasks simultaneously and work effectively under pressure.

As well as competitive rates of pay, we also offer:

• Working for a progressive and fast growing company
• Training opportunities and personal development
• Working with some of the UK's top blue chip and government organisations
• Contributory pension scheme
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• Profit related bonus scheme
• Generous holiday allowance
• Childcare voucher scheme
• Good social scene and events.

Previous applicants need not apply

Redweb is an equal opportunities employer.

*Your application will be considered as soon as possible after the closing date. Redweb endeavour to reply to all applications, however should you not receive contact within four weeks of this date, we regret that your application will have been unsuccessful.